Terms and Conditions of Sale

1. Legal Notice

This website, www.ovnihome.com, is operated by:

OVNI Home
Quentin Balenghien – Sole Proprietor
SIRET Number : 842 848 608 00035

Registered with the Trade and Companies Register of Le Mans under number 842 848 608.

Registered office:
3, lieu-dit La Mairie
72240 Domfront-en-Champagne
France
Telephone: +33 6 17 49 13 74
Email: ovnihome@gmail.com

Publication Director: Quentin Balenghien

This website is hosted by:
Shopify Inc.
151 O'Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada

In accordance with Articles L.612-1 et seq. of the French Consumer Code, consumers may have free recourse to a consumer mediator in order to seek an amicable resolution to a dispute with OVNI Home.

After first submitting a written complaint to OVNI Home and receiving no satisfactory response, consumers may contact:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris

Telephone: 01 89 47 00 14
Email: contact@cm2c.net
Website: https://www.cm2c.net

Personal data

The terms governing the collection, processing and retention of personal data are set out in the Privacy Policy available on this website.

Intellectual property

All content available on www.ovnihome.com, including photographs, texts, descriptions, illustrations, graphics, logos and design elements, is protected by intellectual property laws.

Any reproduction, representation, distribution or use, whether in whole or in part, without OVNI Home’s prior written permission is prohibited.

This Legal Notice is accessible at all times from the website.

Article 2 – Purpose and scope

These Terms and Conditions of Sale govern the rights and obligations of the parties in connection with the online sale of products offered by OVNI Home on www.ovnihome.com.

They apply to all orders placed on the website by consumers or professional buyers, unless otherwise agreed in writing.

OVNI Home offers a selection of antique furniture, lighting and objects, as well as certain handmade creations or artisanal pieces.

Each item is presented in a product listing that includes, in particular, its main characteristics, dimensions, condition, photographs and price.

These Terms and Conditions of Sale are accessible at all times on the website. They prevail over any other version or conflicting document.

OVNI Home reserves the right to amend these Terms and Conditions of Sale at any time. The applicable Terms and Conditions are those in force on the date the order is confirmed.

Article 3 – Orders and acceptance of the Terms and Conditions of Sale

Any order placed on www.ovnihome.com constitutes full and unconditional acceptance of these Terms and Conditions of Sale.

Before confirming an order, the Customer acknowledges having read these Terms and Conditions of Sale and the essential information relating to the product ordered, including its description, dimensions, condition, price and delivery terms.

Confirmation of the order constitutes the conclusion of the sales contract between OVNI Home and the Customer.

An order confirmation will be sent to the Customer by email to the address provided at checkout.

OVNI Home reserves the right to refuse or cancel an order for legitimate reasons, including in the event of:
- exceptional unavailability of the product;
- an obvious error affecting the price or description;
- a previous payment-related dispute with the Customer;
- suspected fraud or misuse of the website.

In such circumstances, the Customer will be informed as soon as possible and any sums paid will be refunded in full.

Article 4 – Products

OVNI Home offers a selection of antique furniture, lighting and objects, as well as certain handmade creations and artisanal pieces.

Most of the pieces offered are antique or pre-owned. As such, they naturally bear signs of age, patina or particular characteristics related to their history. These features contribute to their authenticity and cannot be considered defects.

Each product is presented as faithfully as possible and includes, in particular:
- a detailed description;
- its dimensions;
- its materials, where known;
- its condition;
- photographs showing the product and, where applicable, its principal imperfections;
- its price.

OVNI Home takes particular care in producing photographs and descriptions in order to represent products as faithfully as possible. However, slight differences in colour, texture or appearance may occur due in particular to:
- characteristics inherent to antique objects;
- lighting conditions at the time photographs are taken;
- the settings or performance of the Customer’s screen.

Photographs and descriptions are provided for information purposes and cannot reproduce every particularity of an antique object perfectly.

Due to their period of manufacture, certain products may no longer comply with current standards, particularly in relation to electrical or safety requirements. Where OVNI Home is aware of this and it may affect the use of the product, this information will be stated in the product listing.

Handmade creations and artisanal pieces offered by OVNI Home are made using artisanal processes. They may display slight variations in dimensions, finish or colour, reflecting their unique character and not constituting defects in conformity.

Product dimensions are provided as an indication and may be subject to minor measurement tolerances, sometimes estimated visually. Before placing an order, the Customer is responsible for ensuring that the dimensions are compatible with the intended location and access conditions, including stairs, lifts, doorways and other access points.

The Customer is invited to review all information in the product listing before placing an order. OVNI Home remains available by email or telephone before any order to answer questions or provide further information.

Article 5 – Prices

Prices displayed on www.ovnihome.com are stated in euros (€), inclusive of all taxes.

They include packaging, insurance and delivery costs within metropolitan France, unless expressly stated otherwise in the product listing.

For deliveries outside metropolitan France, transport terms and costs are subject to a prior quotation provided to the Customer before the order is confirmed. No payment will be requested before the Customer has accepted this quotation.

OVNI Home reserves the right to amend its prices at any time. The applicable price is the one displayed on the website when the order is confirmed or, where delivery requires a quotation, the price set out in the quotation accepted by the Customer.

For deliveries outside the European Union, any customs duties, import taxes and other charges imposed by local authorities remain the sole responsibility of the Customer.

In the event of an obvious error affecting the displayed price of a product, OVNI Home reserves the right to cancel the order after informing the Customer. Any sums paid will then be refunded in full.

Article 6 – Orders

Products offered for sale are those presented on the website, subject to availability.

Given the unique or near-unique nature of most items offered, an order is only considered definitively accepted once OVNI Home has confirmed the item’s availability.

When placing an order, the Customer agrees to provide accurate, complete and up-to-date information, including their identity, delivery address, email address and telephone number.

Before final confirmation of the order, the Customer is invited to check all information provided. Any error or omission likely to prevent or delay delivery remains the Customer’s responsibility.

Once an order has been confirmed, an email will be sent to the Customer summarising its main details.

In the event of exceptional unavailability, particularly due to a simultaneous sale on another platform or a stock error, OVNI Home will inform the Customer as soon as possible and, where appropriate, issue a full refund of any sums paid.

OVNI Home reserves the right to request any additional information necessary to process or dispatch an order where circumstances justify it.

Article 7 – Payment

Orders are payable in euros (€).

Accepted payment methods are those offered at the time of checkout on the website.

Payment in full of all sums due in respect of the order, including, where applicable, packaging, insurance and delivery costs, must be made before any shipment.

Where payment is made using an instalment payment solution offered on the website, it is subject to the terms and conditions of the relevant service provider.

Payments made on the website are secured using the technologies implemented by OVNI Home’s payment service providers.

OVNI Home does not retain the Customer’s bank details at any time.

If payment authorisation is declined by the bank or payment service provider, the order cannot be confirmed.

Article 8 – Reservation of products

Given the unique or near-unique nature of the items offered for sale, a product is only considered reserved once full payment of the order has been confirmed by OVNI Home.

Until payment has been confirmed, OVNI Home cannot guarantee the availability of the product, particularly in the event of a simultaneous sale through another sales platform.

Order preparation, packaging arrangements and the scheduling of shipment or delivery begin once payment has been confirmed.

Any delivery date communicated before payment is made is provided as an indication only. Until payment has been received, it may be amended according to logistical availability and delivery routes.

Article 9 – Delivery

9.1 General principles

Delivery arrangements are adapted to the nature, dimensions, fragility and destination of each product.

OVNI Home favours transport solutions that ensure the safety of objects while seeking the best balance between delivery time, cost and environmental impact.

Unless otherwise stated on the website, delivery costs are subject to a personalised quotation provided to the Customer before dispatch.

Where applicable, delivery will only be arranged after the Customer has accepted the transport quotation.

9.2 Preparation times

Orders are generally prepared within eight (8) business days of payment confirmation.

Delivery times are provided as an indication and may vary depending in particular on:
- the chosen method of transport;
- the destination;
- the Customer’s availability;
- carrier availability;
- holiday periods or periods of high activity.

OVNI Home will inform the Customer as soon as possible of any significant change to the stated delivery time.

9.3 – Access conditions at the delivery location

Before dispatch, the Customer undertakes to inform OVNI Home of any constraint that may affect delivery, including a floor without a lift, difficult access, pedestrian streets, narrow gates, stairs, lack of parking or similar circumstances.

If such information is not provided, any additional costs necessary to complete delivery may be charged to the Customer after prior notice.

9.4 Delivery methods

Depending on the nature of the products and their destination, OVNI Home may offer, in particular:
- delivery routes carried out directly by OVNI Home;
- a specialist carrier;
- a collaborative transport platform;
- collection by appointment.

The most appropriate delivery method is determined with the Customer before dispatch.

9.5 Receipt of products

The Customer is required to inspect the apparent condition of the product upon receipt.

Any visible issue, including damage, damaged packaging or missing items, must be reported to the carrier where possible and communicated to OVNI Home as soon as possible.

No reservation made after unpacking may relate to apparent damage that could have been identified at the time of delivery.

9.6 Deliveries carried out by OVNI Home

Where delivery is carried out directly by OVNI Home, it is made at the foot of the building or at the threshold of the house, unless otherwise agreed.

Any additional service, including assembly, installation, delivery to an upper floor or specific handling, may be subject to a separate quotation.

9.7 Customer absence

The Customer undertakes to be present, or to be represented by an authorised person, at the agreed delivery date and time slot.

If the Customer’s absence prevents handover of the product, costs incurred as a result, including a further journey, storage or a further delivery attempt, may be charged to the Customer.

A new delivery date will then be agreed between the parties.

Article 10 – Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, consumer Customers have a period of fourteen (14) calendar days from receipt of the product to exercise their right of withdrawal, without having to provide a reason or bear costs other than those provided by law.

To exercise this right, the Customer must notify OVNI Home of their decision by means of an unambiguous statement sent by email or post before the withdrawal period expires.

The Customer may use the standard withdrawal form provided for by the French Consumer Code, although its use is not mandatory.

The Customer then has fourteen (14) days from the date of notification to return the product.

The product must be returned in its original condition, complete, together with all accessories where applicable, and in packaging that ensures its protection during transport.

The Customer is invited to retain the original packaging where available or to use packaging offering an equivalent level of protection in order to preserve the item’s integrity during its return shipment.

The Customer is responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product.

Article 11 – Returns and refunds

Buyers who are non-professional natural persons benefit from a fourteen-day withdrawal period from the date they receive their order.

To exercise this right, simply notify OVNI Home by email at ovnihome@gmail.com. You then have fourteen (14) days from this notification to return the product.

The direct cost of returning the product is borne by the Customer. For furniture and objects that cannot be returned by post, a specialist carrier is required. An estimate of return costs may be provided before purchase upon request.

The product must be returned with protection appropriate for transport. Original packaging must be used when available or, failing that, replaced with packaging providing equivalent protection.

OVNI Home recommends that the Customer takes out suitable transport insurance where justified by the value or fragility of the product.

The Customer may be held responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product.

Refunds will be issued within fourteen (14) days of notification of withdrawal. OVNI Home may, however, defer the refund until the product has been recovered or until proof of its dispatch has been received, whichever occurs first.

Article 12 – Statutory warranties

Products sold by OVNI Home benefit from the statutory warranties applicable under French law.

Consumer Customers benefit in particular from:
- the statutory warranty of conformity, under the conditions provided for by the French Consumer Code where applicable;
- the warranty against hidden defects, under the conditions provided for in Articles 1641 et seq. of the French Civil Code.

These warranties apply independently of any commercial warranty that may be granted by OVNI Home.

Given the nature of the products offered, which consist mainly of antique or pre-owned objects, signs of use, patina, previous restorations or characteristics inherent to their age, when described or visible in the photographs, cannot be considered defects in conformity or hidden defects.

The Customer is invited to review the product listing and photographs carefully before placing an order. OVNI Home remains available to answer any request for additional information.

Any restoration or conservation work carried out by OVNI Home is undertaken with respect for the character and authenticity of the objects. Such work cannot transform an antique object into a new product or remove the normal marks of its age.

Article 13 – Liability

OVNI Home makes every effort to ensure the accuracy of information published on the website and the quality of the products offered for sale.

OVNI Home shall not be liable for the non-performance or improper performance of the contract where this results from:
- the Customer’s fault;
- the unforeseeable and unavoidable act of a third party to the contract;
- or an event of force majeure as defined by French legislation and case law.

Photographs, descriptions, dimensions and information on the website are prepared with the greatest care in order to present products as faithfully as possible. However, slight differences in colour, texture, dimensions or appearance may occur, particularly due to the antique or handmade nature of the products and the display conditions of the Customer’s equipment.

OVNI Home shall not be liable where a product is incompatible with its intended location because dimensions, access constraints or characteristics of the installation site were not checked by the Customer in advance.

The Customer remains solely responsible for choosing a product in light of their needs, intended use and environment.

Any care, installation or use recommendations provided by OVNI Home are given for information purposes only and do not relieve the Customer of the need to take all precautions appropriate to the nature of the product.

Article 14 – Personal data protection

In the course of its business, OVNI Home may collect and process certain personal data relating to the Customer, in particular to process orders, arrange delivery, issue invoices and provide after-sales service.

Such processing is carried out in accordance with applicable regulations, including Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the French Data Protection Act, as amended.

The Customer has rights of access, rectification, erasure, restriction of processing, objection and data portability, under the conditions provided by applicable regulations.

These rights may be exercised by sending a request to:

OVNI Home
3, La Mairie
72240 Domfront-en-Champagne
France

or by email to: ovnihome@gmail.com

The terms governing the collection, processing and retention of personal data are set out in the Privacy Policy available on the website.

Article 15 – Intellectual property

All elements present on the website, including photographs, texts, descriptions, logos, graphics, illustrations, videos and the overall presentation of the website, are protected by intellectual property laws.

Unless OVNI Home has given its prior written authorisation, any reproduction, representation, distribution, adaptation or use, whether in whole or in part, of these elements is prohibited.

The purchase of a product does not entail any transfer of intellectual property rights in the website’s content.

Article 16 – Complaints

The Customer is invited to submit any complaint relating to an order as soon as possible after the event giving rise to it.

Complaints may be sent:

By post:
OVNI Home
3, La Mairie
72240 Domfront-en-Champagne
France

By email: ovnihome@gmail.com

OVNI Home undertakes to examine each complaint carefully and to seek an amicable solution as soon as possible.

Article 17 – Consumer mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, Customers have the right to have free recourse to a consumer mediator in order to seek an amicable resolution to a dispute with OVNI Home.

After submitting a written complaint to OVNI Home and failing a satisfactory response within a reasonable period, the Customer may contact the following consumer mediator:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris

Telephone: 01 89 47 00 14
Email: contact@cm2c.net
Website: https://www.cm2c.net

The Customer may also submit their request directly via the mediator’s platform.

Article 18 – Applicable law and dispute resolution

These Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the parties will endeavour to find an amicable solution before initiating legal proceedings.

Failing an amicable agreement, the dispute shall be submitted to the competent courts in accordance with the rules of jurisdiction provided for under French law.

Nothing in this article deprives consumer Customers of the mandatory rights granted to them under applicable legal provisions.

These Terms and Conditions of Sale cancel and replace all previous versions.

Terms and Conditions of Sale last updated: 25 August 2026.