Shipping policy
9.1 General principles
Delivery arrangements are adapted to the nature, dimensions, fragility and destination of each product.
OVNI Home favours transport solutions that ensure the safety of objects while seeking the best balance between delivery time, cost and environmental impact.
Unless otherwise stated on the website, delivery costs are subject to a personalised quotation provided to the Customer before dispatch.
Where applicable, delivery will only be arranged after the Customer has accepted the transport quotation.
9.2 Preparation times
Orders are generally prepared within eight (8) business days of payment confirmation.
Delivery times are provided as an indication and may vary depending in particular on:
- the chosen method of transport;
- the destination;
- the Customer’s availability;
- carrier availability;
- holiday periods or periods of high activity.
OVNI Home will inform the Customer as soon as possible of any significant change to the stated delivery time.
9.3 – Access conditions at the delivery location
Before dispatch, the Customer undertakes to inform OVNI Home of any constraint that may affect delivery, including a floor without a lift, difficult access, pedestrian streets, narrow gates, stairs, lack of parking or similar circumstances.
If such information is not provided, any additional costs necessary to complete delivery may be charged to the Customer after prior notice.
9.4 Delivery methods
Depending on the nature of the products and their destination, OVNI Home may offer, in particular:
- delivery routes carried out directly by OVNI Home;
- a specialist carrier;
- a collaborative transport platform;
- collection by appointment.
The most appropriate delivery method is determined with the Customer before dispatch.
9.5 Receipt of products
The Customer is required to inspect the apparent condition of the product upon receipt.
Any visible issue, including damage, damaged packaging or missing items, must be reported to the carrier where possible and communicated to OVNI Home as soon as possible.
No reservation made after unpacking may relate to apparent damage that could have been identified at the time of delivery.
9.6 Deliveries carried out by OVNI Home
Where delivery is carried out directly by OVNI Home, it is made at the foot of the building or at the threshold of the house, unless otherwise agreed.
Any additional service, including assembly, installation, delivery to an upper floor or specific handling, may be subject to a separate quotation.
9.7 Customer absence
The Customer undertakes to be present, or to be represented by an authorised person, at the agreed delivery date and time slot.
If the Customer’s absence prevents handover of the product, costs incurred as a result, including a further journey, storage or a further delivery attempt, may be charged to the Customer.
A new delivery date will then be agreed between the parties.